Our Policies

1. Introduction

Brixenmore Properties Limited (“Brixenmore”, “we”, “us”, or “our”) is committed to upholding the highest standards of conduct in all our operations. Our policies are designed to protect the interests of our clients, employees, partners, and the general public. By engaging with us, you agree to comply with the following policies, which may be updated periodically.

2. Privacy Policy

2.1 Data Collection

We collect personal data in compliance with applicable privacy laws. The information may include:

• Personal identification details (e.g., name, address, email, phone number)
• Property details and any relevant financial information
• Website usage via cookies, IP addresses, and analytics tools

2.2 Data Usage

Your personal data will be used for:

• Processing real estate transactions
• Enhancing user experience on our platforms
• Providing market insights and customized recommendations
• Facilitating communication regarding services, inquiries, or promotional offers

2.3 Data Protection

Brixenmore employs industry-standard encryption, firewalls, and access controls to protect your personal information. Data will not be shared with third parties unless:

• Required by law
• Necessary to complete a transaction you initiated
• You provide explicit consent

2.4 User Rights

Users have the right to:

• Request access to personal data
• Rectify or erase inaccurate information
• Withdraw consent at any time
• Opt-out of marketing communications

3. Anti-Discrimination Policy

Brixenmore is an equal opportunity company. We do not tolerate discrimination based on:

• Race, color, or ethnicity
• Gender or gender identity
• Sexual orientation
• Religion or belief
• Nationality
• Disability status
• Age

All individuals will be treated with respect and dignity in property transactions and workplace environments. Complaints of discrimination can be submitted confidentially to our compliance department.

4. Environmental Sustainability Policy

4.1 Energy Efficiency

Brixenmore is committed to minimizing environmental impact by:

• Promoting energy-efficient building designs
• Encouraging sustainable property management practices
• Partnering with eco-friendly suppliers and contractors

4.2 Waste Management

We aim to reduce waste in all operations by:

• Promoting the use of recyclable materials
• Implementing waste reduction strategies at properties we manage
• Educating tenants and buyers on sustainable living

4.3 Environmental Compliance

We comply with all local and national environmental regulations, including:

• Energy performance certifications (EPCs)
• Compliance with water conservation and pollution control measures

5. Financial Transparency Policy

5.1 Real Estate Transactions

All financial transactions are processed in full transparency. Clients receive detailed documentation for:

• Purchase, lease, or sale of property
• Payment schedules
• Commission structures and fees

5.2 Disclosure of Fees

We provide upfront disclosures of any fees or costs, including:

• Closing costs
• Administrative and legal fees
• Inspection and appraisal fees

5.3 Refunds & Cancellations

Refund policies are governed by the terms of the sale or service agreement. In the event of a cancellation:

• Advance payments are refunded per the cancellation terms specified in the agreement.
• Administrative fees may apply if a contract is canceled after certain stages.

6. Tenant and Buyer Protection Policy

6.1 Fair Housing Compliance

We strictly adhere to all fair housing laws and ensure that all tenants and buyers are treated equitably throughout the property transaction process. Discrimination based on any protected class is strictly prohibited.

6.2 Tenant Rights

Brixenmore ensures tenant rights, including:

• Clear, enforceable lease agreements
• Reasonable notice for entry and inspection
• Proper maintenance of leased properties
• Transparent handling of security deposits

6.3 Buyer’s Assurance

We offer the following assurances to property buyers:

• Property disclosure reports on known defects or issues
• Independent property inspections
• Fair and accurate property appraisals

7. Code of Conduct for Employees and Partners

7.1 Professional Integrity

Brixenmore expects all employees and partners to demonstrate the highest level of professionalism and ethical behavior. This includes:

• Maintaining confidentiality of client information
• Upholding fairness in negotiations and transactions
• Disclosing conflicts of interest

7.2 Non-Compliance Reporting

Employees, contractors, and third-party partners are encouraged to report any violations of this policy. We guarantee protection from retaliation for anyone making such reports in good faith.

7.3 Training and Development

Brixenmore invests in continuous training for employees to ensure compliance with industry standards and regulations. Regular workshops cover topics like legal compliance, customer relations, and market trends.

8. Health & Safety Policy

8.1 Property Safety Standards

We ensure that all properties we manage or sell adhere to the highest safety standards:

• Regular inspections of fire safety equipment
• Ensuring properties meet all local building codes
• Prompt repairs of hazardous conditions

8.2 Workplace Safety

Brixenmore provides a safe and healthy workplace for its employees by:

• Maintaining safe working conditions in all office locations
• Providing health and safety training to staff
• Ensuring compliance with occupational health regulations

9. Complaints & Dispute Resolution Policy

9.1 Submitting Complaints

Brixenmore encourages clients to submit complaints via:

• Our website form
• Emailing our customer service department at support@brixenmore.com
• Visiting any of our physical offices

9.2 Response Time

We aim to acknowledge all complaints within 24 hours and provide a resolution or action plan within 7 business days.

9.3 Dispute Resolution

In case of unresolved disputes, Brixenmore is committed to seeking amicable solutions through mediation or arbitration. Where applicable, disputes may be escalated to legal authorities.

10. Amendments to the Policies

Brixenmore Properties Limited reserves the right to update or amend these policies at any time. Clients will be notified of any substantial changes. Continued use of our services after changes implies consent to the revised policies.